SHIPPING
• All orders (with exceptions; see made to order information above and below) are expected to ship within 5-10 business days
• You will receive an email with tracking information as soon as your order ships
• For domestic (USA) orders, delivery usually occurs between 1-7 business days after your package has shipped
• For most international orders, delivery usually occurs 10-12 business days after your package has shipped
RETURNS & REFUNDS
• We offer full refunds on all orders.
• Returns for store credit and/or exchanges must occur within 14 days from date of purchase
• To be eligible for a return or exchange, all items must be unused, unworn, and in the same condition as they were received
• To initiate a return, please email us at contact@rehabbarbie.com or use the form below.
EXCHANGES
• Items will only be replaced if they are defective or damaged, with the exception of apparel exchanges for sizing purposes
• If you need to initiate an exchange, please email us with your order number and request or use the form below
REFUNDS
• We offer full refunds on all orders returned within the 14 day time frame, as long as they are unused/unworn.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
• At that time we will also notify you of the approval or rejection of refund. If your refund is rejected we will send your order back to you
• Your refund will be issued via your payment method
RETURN/EXCHANGE SHIPPING
• Customers are responsible for the shipping costs associated with any returns or exchanges
• Initial shipping costs are non-refundable
ON SALE AND/OR DISCOUNTED ITEMS
• Only regular priced items may be returned for store credit or exchange
• Items purchased during a storewide sale and/or with a discount code cannot be returned or exchanged